Refund policy
Returns & Refund Policy
Last Updated: April 04, 2026
At GoGrabb, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
🔄 Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible:
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Item must be unused and in original condition
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Item must be in original packaging
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Proof of purchase is required
📩 How to Start a Return
To initiate a return, please contact us at:
hellogograbb@gmail.com
Please do not send your item back without contacting us first.
💸 Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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If approved, your refund will be processed to your original payment method within 5–10 business days
⚠️ Non-Returnable Items
We do not accept returns for:
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Used or damaged items (not due to our error)
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Items returned without prior approval
🚫 Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If you still need help, email us at hellogograbb@gmail.com
📦 Damaged or Incorrect Items
If your item arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos as proof
We will offer a replacement or full refund.
❗ Order Cancellations
Orders can only be canceled within 12 hours of purchase.
After this time, your order may already be processed.
📍 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
💜 Our Promise
We aim to make your experience smooth, fair, and transparent — because your satisfaction matters.
GoGrabb Team